Greetings, noble collector of historical treasures! At Renaissance and Tudor Clothing Shop, we understand that even the most carefully chosen artifacts may occasionally require adjustment or return. Like the skilled artisans of old who stood by their craftsmanship, we are committed to ensuring your satisfaction with every purchase from our collection of Viking jewelry, Celtic bracelets, Renaissance clothing, and other historical wonders.

Our Return & Exchange Pledge

We pledge to handle your returns and exchanges with the same care and reverence as we would protect ancient relics. Our policy is designed to be as straightforward as a Viking’s sword and as fair as Celtic justice.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. This allows sufficient time for you to properly inspect your historical treasures and ensure they meet your expectations.

⚠️ Items Not Eligible for Return

In keeping with the nature of certain historical artifacts, the following items cannot be returned or exchanged due to hygiene and preservation concerns:

  • Drinking horns (for obvious hygiene reasons)
  • Beard oil & care products (personal care items)
  • Opened or used glass & pottery items
  • Worn festival clothing or items showing signs of use
  • Custom-made or personalized items

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unworn condition (for clothing and jewelry)
  • In original packaging with all tags attached
  • Free of any damage, odors, or alterations
  • Accompanied by the original receipt or proof of purchase

The Return & Exchange Process

Step 1: Request Authorization

Before sending any items back, you must contact our customer service to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns cannot be processed.

Step 2: Complete the Return Form

Use the template below to submit your return or exchange request:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Body:

Greetings, Guardians of Historical Treasures,

I wish to request a return/exchange for my recent order:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Item(s) to Return/Exchange: [List item names and quantities]

Reason for Return/Exchange: [Please provide details]

Preferred Resolution: [Refund / Exchange for (specific item)]

Contact Information: [Your full name and phone number]

I confirm that the items are in their original condition and packaging.

Respectfully yours,

[Your Name]

Step 3: Package and Ship

Once you receive your RMA number:

  • Securely package the items in their original packaging
  • Include the original invoice or packing slip
  • Clearly write the RMA number on the outside of the package
  • Ship to our address at:

Renaissance and Tudor Clothing Shop
235 17th Street Southeast
Washington, US 20003

Step 4: Processing

Once we receive your return, we will inspect the items and process your request within 3-5 business days. You will receive email notification at each stage of the process.

Refund Information

Refund Timeline

Refunds will be processed within 5-7 business days after we receive and inspect your returned items. The timing of when the funds appear in your account depends on your financial institution:

  • Credit Card payments: 3-10 business days after processing
  • PayPal payments: Usually within 24 hours of processing

What’s Refunded

We refund the full item price, excluding:

  • Original shipping charges (unless the return is due to our error)
  • Return shipping costs (customer responsibility)

Exchange Process

For exchanges of equal value, we will ship the new item once we receive your return. For exchanges of different value, we will contact you to arrange payment of the difference or refund of the excess amount.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement at no cost to you.

Need Assistance?

Our customer service scribes are ready to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: Renaissance and Tudor Clothing Shop, 235 17th Street Southeast, Washington, US 20003

We typically respond within 24 hours, much faster than medieval messengers!

May your historical collection bring you joy, and may your dealings with our shop be as honorable as a knight’s vow!